The practice is committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, GDC, NHS and other standards.
Data Controller
Didcot Dental Studio is the Data Controller responsible for your personal data.
Address: Didcot Dental Studio, 43 Orchard Street, Didcot, OX11 7LG
Email: info@didcotdentalstudio.co.uk
Telephone: 01235 380888
We collect and process your personal data when you provide the information requested on this form or request more information about or purchase a product or service.
We collect the personal data about you requested on this form and that you otherwise provide to us. We may also collect, use, store and transfer different kinds of personal data about you as well as the information on this form. This data may include identity data, contact data, financial data, transaction data, technical data, profile data, usage data and marketing and communications data.
When you use our website, we may collect and process personal data that you provide directly, for example when you:
This information may include your name, contact details, and any details you choose to provide in your message.
We may also automatically collect limited technical information, such as:
This information is used to:
Where cookies or similar technologies are used, you will be provided with clear information and choices in line with data protection requirements.
We will only use information collected via our website for legitimate purposes and in accordance with this privacy notice.
We use CCTV on our premises for the purposes of security, safety, and the prevention and detection of crime. The use of CCTV is clearly signposted and monitored in accordance with our CCTV policy and the requirements of data protection law.
For more information, please refer to our CCTV Policy, which is available on request from reception.
We use your information to:
We process your personal data under the following lawful bases:
For special category health data:
We will only share your information if it is done securely, and it is necessary for us to do so.
Your personal information may be securely shared with other healthcare professionals who need to be involved in your care (for example if we refer you to a specialist, need laboratory work undertaken or need to consult with your doctor).
We may also share your personal information securely to third parties where we are required by law or regulation to do so. This may include:
We may also share your personal information securely with trusted service providers who process data on our behalf. These may include dental software providers, IT support providers, payment processors and telephone agents.
Some of our trusted service providers and telephone agents operate from outside the UK, including from South Africa, Sweden, Pakistan and the Philippines. Our telephone agents support the practice by answering incoming calls, making outgoing calls, assisting with general enquiries and helping patients to book or amend appointments.
Using remote telephone support enables us to provide greater telephone availability, answer more calls during busy periods, reduce missed calls and waiting times, respond to enquiries more promptly and provide patients with greater continuity of service, including telephone support later in the day.
Where our trusted service providers require access to personal information to provide these services, they are only permitted to process information for authorised purposes and in accordance with our instructions. Appropriate contractual, confidentiality, data protection and security safeguards are put in place to protect your information in accordance with applicable UK data protection requirements.
We will only send you marketing communications if you have given explicit consent or where the law allows. You may withdraw your consent at any time.
Your information is stored securely at the practice on computer systems within the practice, cloud based patient management software (Dentally) and cloud based client relationship management software (Boxly). Computer information is backed up regularly and may be securely stored away from our premises.
Some authorised trusted service providers may securely access our practice systems from outside the UK in order to provide services to the practice. This may include authorised telephone agents based in South Africa, Sweden, Pakistan and the Philippines.
Where access to personal information is required, appropriate technical, organisational, contractual and confidentiality safeguards are used to protect patient information and ensure that it is handled in accordance with applicable UK data protection requirements.
We retain dental records in line with the NHS Records Management Code of Practice (or equivalent guidance), typically for a minimum of 11 years (or longer where required).
You have a right to access the information that we hold about you and to receive a copy. You can make a request by contacting your practice or by emailing info@didcotdentalstudio.co.uk.
You have a right to correct any information that you believe is inaccurate or incomplete. Please contact your practice to request a change in information.
You have a right to request that we delete your personal information, although you should be aware that, for legal reasons, we may be unable to erase certain information (for example, information about your dental treatment). Please contact your practice to make this request.
You have the right to request us to restrict the processing of your personal information, for example, sending you reminders for appointments or information about our service. Please contact your practice to make this request.
You have a right to data portability; this could include supplying your information to another dentist. Please contact your practice to make this request.
If you have a concern about how your personal data is being used, we ask that you contact us in the first instance so we can investigate and resolve the issue.
We take all data protection complaints seriously and will:
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at any time, although we encourage you to contact us first so we can try to resolve your concern. Further details on how complaints are handled can be found within our Complaints Policy.
The Information Commissioner's Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. You can start a live chat or call the helpline on 0303 123 1113.
When you visit our dental practice, we need to collect some information about you.
We need to keep records of personal information regarding our patients in order to provide safe and appropriate dental care and treatment. It is also used to maintain accurate treatment records.
We also need to process personal data about you if we are providing care under NHS arrangements and to ensure the proper management and administration of the NHS.
We will keep your information safe. Only authorised people who need access to your information in order to provide your dental care or support the services provided by the practice will be able to access it.
Sometimes we use trusted service providers to help us run the practice. These can include companies that provide our computer systems, IT services, payment services and telephone services.
Some of our trusted telephone agents work from outside the UK, including from South Africa, Sweden, Pakistan and the Philippines. They may help by answering telephone calls, making telephone calls, dealing with general enquiries and helping patients and their parents or guardians to book or change appointments.
This helps us to answer more telephone calls, provide telephone support for longer periods of the day and respond to patients more quickly.
Where these trusted service providers need access to personal information, they are required to keep it confidential and secure. Appropriate contractual, data protection and security safeguards are put in place to protect your information in accordance with applicable UK data protection requirements.
We will not otherwise share your information unless we are required to by law or where it is important for your health, such as if we need to refer you to another dentist, orthodontist or healthcare professional.
Where a child is not considered competent to make their own decisions, consent will be obtained from a person with parental responsibility. Where a child is deemed competent (Gillick competent), they may make decisions about their own data.
For children, we will retain your dental records for 11 years or until you reach the age of 25 (or your 26th birthday if you finished treatment at 17 years old), whichever is longer.
For details of your rights under data protection laws, including the right to receive a copy of the personal data we hold about you and the right to make a complaint at any time to the Information Commissioner's Office, the UK regulator for data protection issues (www.ico.org.uk), please contact our Data Protection Officer via email at info@didcotdentalstudio.co.uk.
Approved by: Pasha Fath
Date published: 10 September 2026
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Opening Hours
Mon: 8:30 am – 8:00 pm
Tue: 8:30 am – 8:00 pm
Wed: 8:30 am – 5:30 pm
Thu: 8:30 am – 8:00 pm
Fri: 8:30 am – 5:30 pm
Sat: 10:00 am – 4:00 pm
Sun: 10:00 am – 4:00 pm